We feel that individuals that have these mentioned characteristics can substantially slow down the productivity of your efforts (and ultimately cost your company thousands of dollars). Also, these individuals can poison your positive energy which in turn will affect your other clients. You and I have a responsibility to provide exceptional service but, we don’t have a responsibility to be the sponge or a person’s inner emotional turmoil. When we implemented our Drama Free Workplace policy, we saw a brief drop in revenue but, then a surge of growth. Plus, we’ve more time available to service our other clients (all of whom are amazing – they’re all 24-7 workacholics!) and we’re generally much happier.